Why We Built Melloc
In Australia, the journey to finding healthcare is often accompanied by anxiety and fragmented information.
Patients get lost in countless Google search results, struggling to find the right specialist who truly matches their individual needs within a vast and overwhelming expert system. Every consultation requires them to repeat their medical history from scratch, while doctors—constrained by limited consultation time and a lack of structured background information—struggle to enter deep diagnostic mode quickly.
From discovering symptoms to successfully booking an appointment, there exists a massive information gap. There's no digital closed-loop system that carries the entire healthcare journey through seamlessly. We built Melloc to bridge this gap.
Our Mission
Melloc's mission is to leverage cutting-edge AI technology to build an end-to-end healthcare service ecosystem. We're not just a chatbot—we're a navigator for the entire medical journey.
We enable patients to find specialists through the most natural way of expression—through genuine conversation, not dry keyword matching. Through AI-powered condition summaries, we automate the journey from "symptom discovery" to "clinical delivery," making communication between patients and providers transparent and efficient.
Our goal is healthcare equity through technology: enabling every resident in Australia, regardless of background, to access the highest quality healthcare resources equally and precisely.
The Melloc Engine
To support this ambitious vision, we've independently developed and integrated multiple core technologies.
Our High-Dimensional Vector Search goes beyond traditional databases. Our engine deeply understands medical semantics, enabling profound matching between patient needs and specialist qualifications—not just surface-level keyword overlap.
We've created Digital Medical Kits that transform complex conversations into structured clinical summaries. This ensures doctors have access to the most critical background information before the patient even walks into the clinic.
Our Dual-Platform Ecosystem provides deep consultation analysis through our Web platform, while our Mobile app offers instant booking and summary portability—achieving full-scenario coverage.
Combined with our Adaptive Algorithm Evolution and personalised reward weighting system, our recommendation engine continuously self-optimises based on user feedback and clinical outcomes, providing increasingly precise suggestions over time.
The Future We're Building
Melloc is redefining how Australians access healthcare. Our goal is to make healthcare as natural, transparent, and efficient as breathing.
We've been asking ourselves: how can AI truly warm human hearts? Our answer is to make AI technology no longer cold and distant, but as natural as breathing—guiding you through Australia's healthcare system with care, precision, and humanity.