Privacy Policy

1. Introduction

At Melloc ("we", "our", or "us"), we respect your privacy and are committed to keeping your personal information secure. This Privacy Policy describes how we collect, use, and share your personal data when you use the Melloc mobile application ("App") and our related services.

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

We collect information that you provide to us directly, as well as information automatically collected when you use our services.

A. Information You Provide

• Account Information: Name, email address, phone number, and profile photo.
• Health Data: Health records, appointment history, care plans, and communications with healthcare providers that you choose to store or share via the App.
• Communications: Content of messages you send to us or to providers through the App.

B. Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Details of your visits to our App, including traffic data, logs, and other communication data.
• Location Data: With your consent, we may collect precise location data to help you find nearby healthcare providers.

3. How We Use Your Information

We use your personal information to:

• Provide Services: Operate, maintain, and improve our App and services.
• Facilitate Care: Connect you with healthcare providers and manage appointments.
• Communicate: Send you technical notices, updates, security alerts, and support messages.
• Safety & Security: Monitor and analyze trends to prevent fraud and ensure the security of our platform.
• Compliance: Comply with legal obligations and enforce our terms.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Healthcare Providers: To facilitate your care and appointments.
• With Service Providers: Trusted third parties who assist us in operating our App (e.g., cloud hosting, analytics), bound by confidentiality agreements.
• For Legal Reasons: If required by law, regulation, or legal process, or to protect the rights and safety of Melloc, our users, or others.
• Business Transfers: In connection with a merger, sale of assets, or acquisition of all or a portion of our business.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We employ industry-standard security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access and Correction: You may access and update your profile information within the App.
• Deletion: You can request the deletion of your account and data via the App settings.
• Opt-Out: You may opt out of promotional communications.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: